Award Winning Patisserie, Celebration
Cakes and Desserts for you, or your Business

La Crème specialises in the creation of bespoke gateaux, cakes and desserts to the trade and also to private customers across South Wales.

La Crème Patisserie is run by award winning patissier Sian Hindle.

Terms & Conditions

This website www.lacremeonline.co.uk is owned and operated by La Crème Patisserie Ltd.

La Crème Patisserie is a limited company in Wales with registered number 5629921 and whose registered office is at Unit 6, Mardon Park, Baglan Energy Park, Port Talbot, Wales SA12 7AX.

Our VAT number is 914930230

This document is only available in English.

The following constitutes a legal agreement between a visitor (“you”) and with us, with respect to our website service, the terms of which are set out below. You must be at least 18 years of age to agree to and enter into this agreement on your own behalf. If you are under 18 but at least 15 years of age, you must present this agreement to your parent or legal guardian.

When registering on our site or purchasing a product, by checking the box indicating your acceptance of this agreement, you represent that (i) you have read, understood and agree to be bound by this agreement, and (ii) you are at least 18 years old, either entering into this agreement for yourself or entering into it on behalf of your child or a child in your legal care. If you are a parent or guardian entering this agreement for the benefit of your child, please be aware that you are fully responsible for his or her use of this site, including all legal liability that he or she may incur. If you do not agree to any of these terms and conditions, do not check the acceptance box when purchasing a product and do not attempt to access the site.

Our site is established to enable you to choose and purchase products from our site (Products) that we offer for sale online.

Misuse of the Site

We reserve the right to suspend or terminate your access to the site, if we believe you are in breach of any provision of this agreement.

Indemnity

You agree to indemnify us, from and against any and all claims, losses, demands, causes of action and judgments, arising from or concerning any breach by you of this agreement.

General

We have the right to withdraw any product from the site for any reason without notice to you and you agree that we will not be responsible for any loss, damage or cost as a result of such unavailability.

Accessing Our Site

Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

Terms & Conditions for Purchase of Products

Purchases on our website are permitted strictly pursuant to the terms and conditions set out below.

After placing an order, you will receive an email from us. This email is an order confirmation to notify you of the fact we have received and accepted your order.

If you notice an error in the order confirmation you must notify us by telephone (01639 638574) by 12.00 noon the day before the order is due to be collected.

If you wish to cancel your order for any reason, you must notify us by 12.00 the day before the order is due to be collected or delivered. A refund will only be made to the same credit card with which your order was placed.

If you wish to add to or change your order, or change the date or time of collection of your order, then we will accommodate you wherever possible, providing that you telephone us by 12.00 noon the day before your order is due to be collected.

Price and Payment

The price to be paid by you for any purchases will be quoted on our site, except in cases of obvious error. We are under no obligation to provide the product to you at the incorrect (lower) price, even after the purchase has been processed and a confirmation email sent, if the pricing error is an obvious one and could reasonably been recognised by you as an incorrect pricing.

Our prices include VAT.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product purchased.

We will not be liable for errors or omissions on the site nor for loss or damage suffered by you as a result of unavailability of the site or by any use by you or reliance placed on the site. We are not liable for any damage caused by your computer or any direct or consequential loss or loss of data.

We shall not be liable for any down-time which may occur upon the site. Not with standing we will use all endeavours to correct any errors and omissions as quickly as practical, after being notified by email to shop@lacremeonline.co.uk  or by telephone.

We shall not be responsible to you for damages or otherwise, in respect of any error made to any listing of or reference to products.

We reserve the right to modify or discontinue, temporarily or permanently the site or any product listed on the site.

Payments be will accepted by credit or debit card at point of purchase.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses payment, we will not be liable for any delay or non-processing of the products ordered.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already accepted payment and sent an email conformation for.

Our site contains a large number of products and it is always possible that some products will be incorrectly priced. If a product is incorrectly priced we will contact you to advise you and/or to obtain your confirmation that the amended price is acceptable.

Availability and Collection

The products ordered by you can only be collected from our kitchen, La Creme Patisserie, Unit 6 Mardon Energy Park, Baglan, Port Talbot, SA12 7AX, within a given time slot which we will notify to you in the order confirmation.

If for any reason you find yourself unable to collect your order from the kitchen La Crème Patisserie Ltd, please telephone to advise us and we will retain your ordered product for collection for 24 hours. We will not replace the original order for any other product or duplicate the order.

In order to receive the ordered products, the recipient must provide the valid order confirmation number.

All orders should be checked on collection by the customer. We accept no responsibility for any damage to the product incurred after the product has been accepted by the customer.

Intellectual Property Right

All intellectual property content on the site including, without limitation, trademarks, button icons, logos, graphics and images are owned by us and are protected by International Copyright laws. Your use of them is governed by this agreement, certain end-user licence agreements and applicable law.

You will infringe our rights if you copy or reproduce any part of the site save for:

A temporary copy of any part of the site which is automatically made or retained by your browser as you browse the site; or

You printing out any pages from the site as a record of any products you have purchased from it;

Or

You printing out a copy of the Terms and Conditions which we would request you to do; or your own personal use.

Disclaimers

To the extent that in any particular circumstance any disclaimer or limitation on damages or liability set out in this agreement is prohibited by any law which is applicable, then, instead of the provisions hereof in such particular circumstance, we shall be entitled to the maximum disclaimers and/or limitations on damages and liability available at law or in equity by such applicable law and in no event shall such damages or liability exceed ten pounds (£10).

Risk & Title

The products will be at your risk upon collection from our shop.

Ownership of the products will only pass to you when we receive full payment of all sums due for them.

Returns or Complaints

By the nature that all our products are made in small batches and by hand, every dessert or cake may not look exactly as the last. We do hope that you will be pleased with your purchase, however, if upon collection you find that they are substantially different to the product ordered or that the product is in damaged condition, please raise this matter with the shop assistant or alternatively, notify us immediately by telephone on 01639 638574. If the product is not as described on the order confirmation or damaged we will credit or refund your purchase. In the case of damaged goods or any dispute concerning the quality of produce or an incorrect order received, you must retain the goods and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned products or at our opinion we will provide you with a credit for further products. We will have no liability to you for any indirect loss. Please state clearly your order confirmation number in all correspondence.

Since taste is a very personal matter and subjective, we cannot accept the return of any products merely because you do not like the taste.

We have made every effort to display as accurately as possible the colours of our products that appear on our site and also to ensure that the colours on screen are as close as possible to the actual colours of the product. We cannot, however, guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery and we cannot accept the return of any product because it does not match the colour you were expecting, from viewing your screen display.

We will not accept the return of any products which have been purchased from any other outlet other than this online site.

Concerning the Site

You understand and agree that your use of this site is at your own risk.

We do not warrant, guarantee, or make any representations regarding the use or the results of the use of the site with respect to performance, accuracy, reliability, security, capability or otherwise. You will not hold us responsible for any damages that result from warranty or a representation from you accessing the website service. No oral or written information or advice given by any person shall create a warranty or a representation from us.

It is your responsibility to ensure that your system will function correctly with this site.

Concerning the Products

The products ordered are fresh on the day of collection and will remain fresh for a further 24-48 hours, (depending on the product) if kept by you at the correct temperature and stored in correct circumstances. Products that are placed in a freezer or kept for a time longer than 48 hours are  kept at your own risk and we are not liable for any deterioration of the products in these circumstances. 

Products which were due to be collected by you and which you failed to collect on the appointed day, must be placed by us in our fridges overnight to comply with Food Safety legislation.

We cannot accept any responsibility for damage caused during transit to your home.

We have the right to revise and amend these Terms and Conditions.

You will be subject to the policies and terms and conditions in force at the time that you order products from this.

Your Agreements

It is your responsibility to provide accurate personal information. We will only use your personal data in accordance with the Data Protection Act 1998, The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and our Privacy and Cookies Policy.

We shall be entitled to withdraw from any purchase order made by you if the product is inaccurately described on the site or where obvious error have been made.

Whilst we will utilise anti-virus protections, it is your responsibility to ensure that any use you make of our site is free of any virus or any other items of a destructive nature.

Under no circumstance shall we be liable to you in respect of any complaint concerning any aspect of any product, which is not raised by you within 24 hours of collection by you.

We will notify you of any product containing nuts or other allergens on the specific product’s web page, however, since our kitchens do handle nuts we cannot guarantee that traces of nuts will not be found in our products and therefore, we do not accept any liability for any damage to health or any distress caused to you by the consumption of such products.

Law & Legal Notices

English Law governs this agreement and your use of the site and you expressly agree that the courts shall have exclusive jurisdiction over any claim or dispute between us or relating in any way to your account or your use of this site.

Acknowledgements

You acknowledge that we may change the terms of this agreement by posting a new agreement on the site. You acknowledge that it is your responsibility to check the site regularly, to ascertain if changes have been made and your continued use of the site after such a change will constitute acceptance of the changes. By reading this agreement together with our Privacy Policy and continuing to use this site, you acknowledge that you have read, understood and agree to be bound by the Terms and Conditions of this policy.