Award Winning Patisserie, Celebration
Cakes and Desserts for you, or your Business

La Crème specialises in the creation of bespoke gateaux, cakes and desserts to the trade and also to private customers across South Wales.

La Crème Patisserie is run by award winning patissier Sian Hindle.

Privacy Policy

Your privacy and security is important to us. This Privacy & Cookies Policy sets out how we will treat your personal information and is intended to help you understand how we deal with any personal information we may obtain from you and how you may remove it.

This policy has been prepared to meet the requirements of the UK’s Data Protection Act 1998 and The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and it only relates to the collection, protection, disclosure and use of personal data belonging to individuals who visit www.lacremeonline.co.uk.

By providing your personal information to us, you agree that we may collect and use all personal information you provide to us in the ways described in this policy. If you do not agree with the terms of this policy, please do not provide personal details to us.

Please note that we may need to update this policy from time to time to reflect changes in the law. We recommend that you check this page regularly to ensure that you have read the most recent versions and are happy with any changes.

Information we may collect from you

It is your choice to provide us with personal information. We may provide you with the option to select whether you would like to receive information from us or from trusted third parties by opting in or out of receiving promotional offers. In some circumstances, you will not have the option to opt out, for example, when we are administering a transaction requested by you, or if we are satisfying a legal requirement.

Where we store your personal data

All information you provide to us is securely stored on our servers. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try and prevent unauthorised access.

IP Addresses & Cookies

Like many other websites, we use “cookies” to help us gather and store information about visitors to our site.

We may collect information about your computer, including your IP address, operating system and browser type, for system administration. This is statistical data about our site users’ browsing actions and patterns and does not identify you as an individual.

A “cookie” is a small text file which is created on your computer’s hard disk when you access certain websites. Cookies allow the website to recognise your computer. A cookie can identify the pages that are being viewed and this can assist us to select the pages that the visitor sees.

“Session” cookies only exist whilst visitors are online on a particular occasion. These are temporary cookies that aid your journey around the site and remember the preferences you have selected during your “session”.

“Persistent” cookies, which are not session-based, remain on a visitor’s computer, so that you can be recognised as a previous visitor when you next visit our site. This allows us to collect information about your browsing habits whilst on our site and this can be useful in assisting us to monitor and improve our services.

We do not store sensitive information such as account numbers in any cookies and cookies in themselves, do not contain enough information to identify you.  You will only become personally identifiable in relation to your browsing habits, after you have formally provided us with your personal data for the purposes of:

  • Contacting us with an enquiry
  • Purchasing a product
  • To notify you of any changes to our service
  • Internal marketing analysis

Disclosure of your Information

In addition to using cookies, we might also use GIFs and other web tools, such as Google Analytics, to collect information about your browsing activities whilst on our site. In this respect the information that is provided is similar to the information supplied by cookies and we use it for the same purpose

We may disclose your personal information if:

We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of La Crème Patisserie Ltd., our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. To do so you should contact La Crème Patisserie Ltd. Old Town Hall, New Street, Neath, SA11 1RS.